Key stakeholder engagement activities

GRI G4 Indicators

  • G4-15
  • G4-16
  • G4-24
  • G4-25
  • G4-26
  • G4-27

Stakeholder engagement

Transurban works with a wide range of stakeholders that have a breadth of interests. Our ability to understand and respond to these interests can impact our reputation and, ultimately, our long-term success. We proactively engage with our customers, communities, government partners and other stakeholders on issues relating to our business and the operation of our roads. Our aim is to work with our stakeholders to manage impacts, and provide opportunities for collaboration and input on projects.

We also engage with the following industry groups, government entities and regulators as part of our day-to-day business.

  • Victorian, New South Wales and Queensland State Government ministers
  • Australian Federal Government Ministers
  • Virginian Department of Transportation
  • Fairfax, Prince William and Stafford County governments
  • Federal Highway Authority 
  • Government departments, authorities and local councils 
  • Melbourne Airport
  • Port of Melbourne
  • RACV (Victorian automobile club)
  • NRMA (New South Wales automobile club)
  • RACQ (Queensland automobile club)
  • AAA (American Automobile Association)
  • Victorian Transport Association
  • Roads and Maritime Services (New South Wales)
  • Emergency services
  • Sporting venues and clubs, and
  • Public transport operators.

We engage with our customers on a daily basis through numerous channels including roadside signage, online communications and account management. 


Transurban participates in the following sustainability-related initiatives:

  • Dow Jones Sustainability Indices
  • Global Reporting Initiative
  • Infrastructure Sustainability Council of Australia, and
  • United Nations Global Compact.

In Australia we are corporate members of the following industry, business, transport and other groups:

  • Tourism and Transport Forum
  • Infrastructure Partnerships Australia
  • Roads Australia
  • ITS [Intelligent Transport Systems] Australia
  • Business Council of Australia, and
  • Sydney First / Sydney Chamber of Commerce.

In the US we are members of the following industry, business, transport and other groups:

  • Intelligent Transportation Society of Virginia
  • Fairfax County Chamber of Commerce
  • Greater Springfield Chamber of Commerce
  • Prince William County Chamber of Commerce
  • Greater Washington Board of Trade
  • Quantico/Belvoir Regional Business Alliance
  • Northern Virginia Transportation Alliance
  • Virginia Chamber of Commerce
  • Greater McLean Chamber of Commerce
  • Greater Reston Chamber of Commerce
  • Dulles Chamber of Commerce
  • Dulles Area Transportation Association
  • Tysons Regional Chamber of Commerce
  • Alexandria Chamber of Commerce
  • Transportation Association of Greater Springfield
  • American Road and Transportation Builders Association
  • The Reason Foundation
  • International Bridge, Tunnel and Turnpike Association
  • Fredericksburg Regional Chamber of Commerce
  • Mount Vernon-Lee Chamber of Commerce, and
  • Metropolitan Washington Road & Transportation Builders Association.